Citizens Bank

Information may not be reliable

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We have been notified by our Internet Banking provider of an increased number of reported phishing attempts targeting the Internet Banking solution.

As far as we know no Citizens Bank customer has been affected but we wanted to be proactive.

• The login process is modified by adding a Web page stating that the computer cannot be identified, and that the user is required to enter credit card information to continue.

• The page that requests the user data does appear to originate from our Internet Banking site with the correct URL and certificate information.

However, this page is generated by malware installed on the local computer and not from the Internet Banking site. Citizens Bank's Internet Banking servers remain secure.

• This malware was most likely installed from an opened e-mail attachment or a compromised website viewed on the infected computers using Internet Banking. We want to inform our customers that Citizens Bank's Internet Banking will not ask them to enter credit card account information during the login process or for any Internet Banking pages where the information requested is not relevant to the transaction.

Also, any computer accessing Internet Banking should have anti-virus and anti-malware installed and the software definitions kept up-to-date.

Citizens Bank has chosen not to participate in the FDIC’s Transaction Account Guarantee Program